Returns & Refunds Policy
Certainly! If you are not satisfied with your purchase, you may return the item with the following requirements:
To initiate the return process, please send your product to 3803 Millbridge Dr, Houston, Texas (TX), 77059
We strive to ensure your complete satisfaction with your purchase and understand that sometimes items may need to be returned or exchanged. Therefore, we have established a return and refund policy to simplify the process and make it hassle-free for you.
If you receive a damaged, defective, or incorrect item, please notify us within 14 days of receipt, and we will provide you with a prepaid shipping label to return the item to us. We will process your request as quickly as possible.
For other returns or exchanges, please contact us within 30 days of receipt. The item must be returned in its original condition and packaging, along with all tags and accessories. To request a return or exchange, please contact us through our website’s contact form or email us at the provided email address.
Please be advised that we do not accept returns or exchanges for personalized or custom items or final sale items. Additionally, we do not cover the return shipping cost for non-defective items. We suggest using a tracked shipping method to ensure safe delivery of the item to us.
Upon receipt of your returned item, we will carefully examine it to ensure that it is in its original condition. Once the item has been confirmed to meet the return requirements, we will process your refund or exchange request accordingly. Refunds will be issued to your original payment method within 7 to 10 business days, and you will receive an email confirmation once the refund has been processed.
If you happen to receive a defective item after the 30-day return period, kindly contact us for assistance. We will do our best to provide you with a solution that meets your satisfaction.
We take pride in providing exceptional customer service, and we take all returns and exchanges seriously. Should you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us for assistance.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If you have not received your refund yet, there are a few steps you can take. First, you can contact your credit card company to inquire about the status of your refund. Please note that it may take some time for the refund to be officially posted.
Additionally, you can contact your bank, as there may be some processing time before the refund is posted to your account.
If you have taken these steps and still have not received your refund, please don’t hesitate to contact us at [email protected], and we will do our best to assist you with your request.”
Sale items (if applicable):
We can only process refunds for regular-priced items. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
If you receive a defective or damaged item, we will be happy to replace it with the same item. Please email us at [email protected] to request an exchange and send your item to: 3803 Millbridge Dr, Houston, Texas (TX), 77059
If you received the item as a gift and wish to return it, you may receive a gift credit for the value of your return if the item was marked as a gift and shipped directly to you. Once we receive the returned item, we will issue a gift certificate to you.
However, if the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give to you at a later time, we will refund the gift giver and they will be notified of your return.
To initiate a return, please send your product to the following address: 3803 Millbridge Dr, Houston, Texas (TX), 77059
Please note that you will be responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable, and in the event of a refund, the cost of return shipping will be deducted from your total. The time it takes for your exchanged product to reach you may vary depending on your location.
For items over $75 in value, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe and timely return of your item. We cannot guarantee receipt of your returned item without tracking information.
Thank you for understanding and please let us know if you have any further questions or concerns about the return process.